W Westerman Limited Customer Charter
The Directors and Staff of W Westerman Limited are committed to providing our customers with the highest quality product and service. In order to do this we make the following commitments to our Customers.
- We are committed to complying with the Consumer Code for Home Builders Scheme, and to the requirements of provision of Service and Information for our Customers set out in the Code.
- The Consumer Code is available on the Code website www.consumercodeforhomebuilders.com, and we can provide a copy if you request one. We will automatically give you a copy when you reserve a property.
- We will always aim to be helpful, efficient and professional in our relationship with you.
- We confirm our commitment to comply with the relevant provisions of the Data Protection Act.
About the Consumer Code for Home Builders
The Consumer Code sets the requirements that Home Builders, who are registered with the supporting Home Warranty providers (NHBC, Premier Guarantee and LABC New Home Warranty), must meet.
Registered Home Builders must adopt the standards of good practice, procedures and information, as detailed in the guidance against each core requirement. The purpose of the Code is to ensure that Home Buyers:
- are treated fairly
- know what service levels to expect
- are given reliable information upon which to make their decisions
- know how to access speedy, low-cost dispute-resolution arrangements if they are dissatisfied.
The Home Warranty providers require all their registered builders to adopt and comply with the Code as a condition of their registration. Where a Home Builder is found to be in breach of the Code, Home Warranty Bodies can apply a range of sanctions, including removal from the relevant Home Warranty Body’s register and exclusion from all registers run by other Home Warranty Bodies who participate in the Code scheme.
The above is taken from the Consumer Code Website www.consumercodeforhomebuilders.com/information_about_the_consumer_code.html
